At OnTech, we pride ourselves in helping you achieve the smart home of your dreams. We offer professional, hassle-free installation plus product mastery via face-to-face instruction on all your smart home devices.
At OnTech, we pride ourselves in helping you achieve the smart home of your dreams. We offer professional, hassle-free installation plus product mastery via face-to-face instruction on all your smart home devices.
First, add the appropriate installation service(s) to your shopping cart. Next, select your preferred day and time of appointment based on current availability, which may include next-day or sometimes even same-day appointments.
When available in your area, you will have the option to add Priority Appointment to your order for $20 and have access to our earliest time slot.
Prior to your scheduled service appointment, OnTech will contact you: (i) the day before your service appointment and (ii) one hour before the estimated arrival time of your technician.
Once your order is placed, you may make service changes or cancellations by contacting OnTech Customer Support. To reschedule your service, please go to your Account page and under My Orders, click on Reschedule Service and choose your new date and time.
For service cancellations or to reschedule your appointment, please contact us at least 12 hours prior to your appointment.
OnTech is available nationwide across the USA, covering every U.S. zip code, including Alaska and Hawaii.
OnTech offers in-home service appointments seven days a week, from 8:00am-6:00pm daily in the US, except during national holidays.
We provide a 60-day workmanship warranty on all service(s) following the installation date. In the event you (i) notify OnTech of a defect in workmanship of services within 60 days of the installation date and (ii) we confirm the existence of such defect of workmanship, we will correct such defect.
This service warranty: (a) does not apply to any defects resulting, in whole or in part, from your or third-party acts or omissions (including, without limitation, abuse or misuse of the products or devices); (b) does not apply to any products or devices (including, without limitation, any defects in the products or devices); and (c) is non-transferable.
Once your order is placed, you may make service changes or cancellations by contacting OnTech Customer Support. To reschedule your service, please go to your Account page and under My Orders, click on Reschedule Service and choose your new date and time.
Our technicians are smart home experts, having received extensive product and installation training. Plus, all in-home technicians must pass a thorough background check which includes driving records and drug screen.
All in-home technicians must pass a thorough background check which includes driving records and drug screen.
Yes, your OnTech technician can quote additional services during your appointment, which typically can be completed during the same visit, time allowing.
We can accomodate some requests, but please note some of our techs are experts in different areas. As such, we want to ensure we send the right tech for the service requested.
OnTech services are based on a fixed price. If additional work is required outside the scope of “What’s Included” in the service, the technician can assess the work and quote the additional cost, as applicable.
Yes, OnTech+ subscribers received personalized Smart Home service, unlimited tech support, and members-only pricing on the most trusted Smart Home brands. OnTech offers yearly subscriptions for $199.00 - Included with your subscription:
When you became an OnTech+ Member, you instantly got personalized service, unlimited tech support and members-only pricing on the most trusted Smart Home brands. Your OnTech+ Membership included one free standard installation (any Smart Home installation priced @ $159.99 or less), and at least 10% off other products and services (bundles excluded). Just sign into your account to access your benefits, and the discounted pricing and your first free installation will be applied automatically!
Please note that in 2023 OnTech switched to a monthly subscription service for their protection plan. To learn more please visit this Membership Page. We no longer offer an annual plan. Former annual membership holders will receive their benefits for the remainder of their membership.
You can add installations alongside a membership in your cart; one installation will list @ $0.00 and subsequent installations will be discounted 10%. You can also save your free installation for a later date at anytime over the year, but please note that as a member, you cannot purchase installations now while putting your free installation on hold for a later date. Once you've purchased your OnTech Membership, the next installation you add to your cart will be discounted. If your free installation is still available, you simply add one standard installation to your cart and it will be discounted to $0.00.
Unsure if you're used your one free installation? When you've logged into your account, you can also see your unused (if any) installation listed in the membership section of your account page.
When you are logged in to your account as an OnTech+ Member, you'll automatically see your discounts reflected across the site. Whether you're viewing a product and/or installation page, or viewing your chosen products in your cart, you should always see the normal price along with your OnTech+ Member discount pricing. Your total savings are also listed in the membership section of your account page.
Nope! You can use your free installation at any time over course of a year following your OnTech+ Membership purchase. Please note: once you've purchased your OnTech+ membership, the first standard installation you add to your cart will be discounted. Once you become an OnTech+ member, it is not possible to purchase installations now and also save your free installation for a later date. Once you're a member, the very next standard installation you purchase will be discounted. If you'd like to schedule an installation at a later date, just make sure you're logged in to your account so you will see your available free installation and discounted pricing.
Your membership includes one (1) free standard installation that is normally priced $159.99 or below. Currently the TV Mounting & Installation as well as the Ring Retrofit Alarm Kit are not available as free installations but they are available for your 10% discount.
No problem! You can use your free installation at any time over course of a year following your OnTech+ Membership purchase. Please note: once you've purchased your OnTech+ membership, the first standard installation you add to your cart will be discounted. Once you become an OnTech+ member, it is not possible to purchase installations now and also save your free installation for a later date. Once you're a member, the very next standard installation you purchase will be discounted. If you'd like to schedule an installation at a later date, just make sure you're logged in to your account so you will see your available free installation and discounted pricing.
Yes. Once you become an OnTech+ Member, all of the products and installations on the site are discounted 10% for the next year, including sale items! OnTech reserves the right to exclude products in the future, and any exclusions will be noted in the terms of the sale.
Yes. Once you become an OnTech+ Member, all of the products and installations on the site are discounted 10% for the next year, including sale items! OnTech reserves the right to exclude products in the future, and any exclusions will be noted in the terms of the sale.
To keep up to date on all of OnTech's member-exclusive offers, promotions and announcements, just ensure that you've selected 'Marketing Emails' checkbox in your account page when logged in to our site.
Please review the OnTech privacy policy to educate yourself on how OnTech handles your personal information.
Not at this time, but you can check your membership status by logging into your account on our site. When the technician is visiting your residence, they will be able to verify your membership without you needing a membership card or #.
Currently the TV Mounting & Installation, Retrofit Alarm Kit installation, and Wifi Security Kit Installations are not included in the free installation portion of your OnTech+ Membership, but they are available for your 10% member discount (bundles excluded).
Membership benefits will not apply to bundles, or products and services offered on behalf of the following partners:
At this time you can no longer purchase the annual membership, but your technician can offer our monthly subscription instead.
OnTech+ memberships were formally annual. We now offer a new and improved protection plan that is a monthly payment. You can learn more on the Membership page.
We can use your installation purchase price towards the price of the membership, so you can instantly take advantage of its benefits.
You may cancel this membership and receive a refund for the next 30 days if none of your membership benefits have been used. Please contact us via customersupport@ontechsmartservices.com or call us at 1-833-ONTECH1. Once you use any benefit or 30 days have elapsed, no credits or refunds will be issued after cancellation.
Your OnTech+ Membership will expire 364 days after your purchase date. You can always check this expiration date by logging into your account page and checking the membership tab.
Auto-renewal is not available at this time for OnTech+
OnTech Smart Home Protect auto-renews on a monthly basis. To learn more visit our Membership Page.
When you're logged into your account page, you can view your membership status on the membership tab. Your account page also allows you to check 'Where's my Tech?' status, order history, account information and more.
Yes. When you have the membership loaded into your shopping cart, any other item in your cart will be discounted at the membership 10% discount.
OnTech+ memberships were formally annual and could only be purchased a one (1) year at time.
OnTech Smart Home Protect memberships are subscription based and are billed monthly.
Once you have purchased your OnTech+ Membership, the ability to purchase another membership under the same account is not available until your membership expires.
Bundles and certain installations priced over $159.99 are not included with your OnTech+ Membership, these include: TV Mounting & Installation 51" or Larger, Ring Retrofit Alarm Kit Installations. Your OnTech+ Membership 10% discount would apply to those installations, however. Membership benefits are only valid for the account holder's residential addresses only.
Your payment data for your membership is not stored with OnTech or its payment processors.
Not at this time. We have made a number of upgrades in our new OnTech Smart Home Protection plan. Check out our Membership Page to learn more.
Your OnTech+ Membership is not transferrable.
It is not possible to put your OnTech+ membership on hold.
You can cancel your membership at any time, but refunds on your membership are only available during the first 30 days since purchase, and only if you haven't used your benefits. Please contact OnTech Customer Support if you have any questions about cancelling your membership.
Refunds on your membership are only available during the first 30 days since purchase, and only if you haven't used your benefits. Please contact OnTech Refunds if you have any questions about cancelling your membership. Your OnTech+ Membership will expire 364 days after your purchase date. You can always check this expiration date by logging into your account page and checking your membership tab.
You will have up to 60 days to return or exchange all products and devices purchased on the OnTech Site or during an OnTech On-Site Service Appointment. Shipping and service charges are nonrefundable.
You will have up to 60 days to return or exchange all products and devices purchased on the OnTech Site or during an OnTech On-Site Service Appointment. Shipping and service charges are nonrefundable.
During the purchase of your vehicle, the dealership may have provided you with a unique code. Input your code below to submit. From your cart, you can continue to scheduling your professional installation.
If you don’t have a code at this time or if you didn’t receive one, no worries! Your tech will verify all details during your installation.
Your code should be included in the paperwork provided by the dealership from your vehicle purchase. Look for terms such as “Discount code”, “Partner code”, “Savings code”, or something similar.
No worries if you still can’t find your code! Your EV Pro will verify all details during your installation. Please continue without adding.
The annual OnTech+ Membership in your cart already includes Smart Support. Please indicate which plan you would like to keep in your cart
