Installation Appointments

Service appointments are scheduled at the time you place your order.  During the service appointment, the OnTech technician will deliver your product or device (unless you did not order the product or device on our OnTech Site at the time you ordered the Service), install, set-up, and configure your device, and show you how to use the product or device, as well as any related features and applications.  

Prior to your scheduled service appointment, OnTech will contact you: (i) the day before your service appointment; (ii) the morning of your service appointment; and (iii) one (1) hour before the estimated arrival window of your service appointment. 

Priority Installation Appointment

When available in your area, you will have the option to add Priority Appointment to your order for $20 and have access to our earliest time slot.

Installation Appointment with OnTech product order

If your OnTech order includes a product to be installed, our Smart Home tech will personally deliver the product to you during your installation appointment.

Installation Appointment with customer-owned product 

If your appointment is for an installation or setup of a TV mount, audio component, video, gaming or streaming device you own, we will gladly install it for you.

Please ensure all parts, instructions and packaging are available for your appointment.

Installation Changes, Cancellations, and Fees

Once your order is placed, you may only make Service changes or cancellations by contacting customersupport@ontechsmartservices.com. 

To reschedule your service, please go to your Account page and under My Orders, click on Reschedule Service and choose your new date and time.

For Service cancellations or to reschedule your Service appointment, please contact us at least twelve (12) hours prior to your Service appointment.  If you fail to cancel your Service appointment prior to OnTech’s arrival for your Service appointment or no adult is present at the Service location, you may be charged a $35 USD “Failed Service Appointment Fee” to the payment information on file with us.

Installation Warranty

We provide a 60-day workmanship warranty on the Service(s) following the Service Date.  In the event that you (i) notify OnTech of a defect in workmanship in the Services within sixty (60) days following the Service Date and (ii) we confirm the existence of such defect of workmanship, then we will correct such defect in workmanship. 

This Service Warranty: (a) does not apply to any defects resulting, in whole or in part, from your or third-party acts or omissions (including, without limitation, abuse or misuse of the product or devices); (b) does not apply to any products or devices (including, without limitation, any defects in the products or devices); and (c) is non-transferable.