If you're needing immediate assistance please call our customer support line. Email assistance can be delayed 1-2 business days.

For assistance on a previously placed order please email customersupport@ontechsmartservices.com with the following details listed below:

• OnTech Order Number
• Email associated with your order (if different from which the email is being sent from)
• Details on what is needed. Specifics on what products/Installations your question is regarding.

Please note that we are unable to cancel your order via email, you will need to call customer support.