Create Account

Ring Smart Home Diagnostic

Ring Smart Home Diagnostic

Ring Smart Home Diagnostic

  • 1 hour diagnostic appointment for installed Ring smart home product that is not functioning properly
  • Troubleshoot the device and identify issues
  • Resolve minor issues if possible or recommend next steps for larger repairs
  • Please note: the first hour is non-refundable and each additional hour will be charged at a discounted rate of $35 from the initial price.
  • Resolution of the issue is not guaranteed

All subsequent Ring smart home diagnostics are discounted $35 from the initial price.

The OnTech Guarantee
30 Day Returns
Free Shipping

FAQs

What Ring products does OnTech service?

Ring Smart Doorbell Diagnostic: Ring Video Doorbell, Ring Video Doorbell 2, & Ring Video Doorbell Pro

What if I need my Ring smart home product installed in my home?

For installation of new products, check out our installation services here.

What is not included in the Ring Smart Doorbell Diagnostic?

Replacement doorbell and/or parts
Running new doorbell wiring
Repairing existing wiring 
Diagnostic services for a different device than the selected Ring Smart Doorbell

What is not included in the Ring Smart Camera Diagnostic?

Electrical modifications such as outlet relocation or camera hardwiring
Ethernet wire pulling or cable modification

What is not included in the Ring Security System Diagnostic?

Diagnostic of security cameras or life safety devices such as smoke and CO alarms
Repair of faulty wired sensors

What is not included in the Ring Home WiFi Diagnostic?

Initial WiFi setup
Running new ethernet
Replacement router and/or parts

What if my diagnostic appointment takes longer than 1 hour?

Your OnTech technician will discuss if additional time and repairs are needed after troubleshooting. Fees apply for each additional hour of service. 

Can I purchase the product and installation during my appointment?

Product and installation are not included in the diagnostic appointment and must be purchased separately. 

OnTech Satisfaction Guarantee

We want you to love your OnTech experience. 

If for any reason you’re not 100% satisfied with your experience, we’ll work with you until we get it right.

Try Us with Confidence

  • 95% Customer Satisfaction rating
  • Over 1 million happy customers
  • 4.8 Google Rating
  • Professionally trained techs

See what our customers are raving about:

“This was the most pleasant experience I’ve had with a company working in my home. OnTech’s technicians are extremely professional, respectful of the home and knowledgeable.”   - Moe A

See what's included

  • 1 hour diagnostic service for installed Ring product that are not functioning properly
  • Troubleshoot the device and identify issues
  • Resolve minor issues if possible or recommend next steps for larger repairs
  • Please note: the first hour is non-refundable and a discount of $35 from the initial price will be charged for each subsequent hour.
  • Resolution of the issue is not guaranteed

1Customer Satisfaction rating based on internal customer surveys for in-home service.

2Google rating as of 5/19/2020.